Refund Policy
Our Refund Policy forms part of and must be read in conjunction with, website Terms
and Conditions. We reserve the right to change this Refund Policy at any time.
I. REFUND POLICY
Our general policy is that YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE RECEIVE A REFUND OF YOUR
SUBSCRIPTION FEE AT ANY TIME. Besides, if
something unexpected happens in the course of completing a Transaction, we reserve the right to
cancel your Transaction or terminate your access to Services for any reason; if we cancel your
Transaction or your access to Services, we’ll refund any pro-rata payment you have already
remitted to us for such Transaction or access to Services.
Without limiting the foregoing, you may cancel your subscription at any time, upon such
cancellation, you can still use the applicable paid service until the end of the terms you paid
for. EXCEPT AS SET FORTH ABOVE, YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION
FEE PAID FOR THE THEN- CURRENT SUBSCRIPTION PERIOD AT THE TIME OF CANCELLATION. You will be
responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for
the then-current subscription period.
However, in a determination to accomplish customer satisfaction, the Customer can contact us
through our email: info@kemetium.com We will respond within 3 (Three) business days.
We will also allow refund under the following circumstances:
1. If we conclude that the original payment was made out of fraud;
2. If there is duplicate payment was made due to technical glitch, or any other error;
3. If we make a refund as per the provision of our refund policy which is updated by us from time
to time;
4. If we consider the refund is necessary as per customer support staff as per
our sole discretion.
We are happy to support you if there is any issue you can contact our back-office
team for any inquiry or problem.
If for any reason, our back-office staff confirms a refund. Then, a refund will be made
accordingly.
We take our customer's feedback very seriously and use it to constantly improve our products and
quality of service.
II. HOW CAN I CLAIM MY REFUND?
Our refund policies are simple. You can claim a refund by:
1. Send us an email at info@kemetium.com.
III. METHODS OF PAYMENT AND REFUND?
We will refund your amount to the original payment method, once it has been
processed.
IV. REFUND CYCLE
The complete refund process normally takes about 5-15 working days from the
date of confirmation of refund.
